Uber Sexual Assault Claims in Los Angeles: Duty to Screen and Remove Drivers

Uber Sexual Assault

When a Rideshare Turns Unsafe in Los Angeles

Taking an Uber around Los Angeles feels almost automatic now. People use it to get to concerts, games, the beach, and nights out with friends. Summer only adds more trips, more late nights, and more riders who are trusting a stranger to get them home safely.

When that ride turns sexual or frightening, the shock can be overwhelming. In the rideshare context, sexual assault or sexual abuse can include things like:

  • Unwanted touching or grabbing  
  • Coerced sexual contact or exposure  
  • Sexual comments that turn into physical contact  
  • A driver refusing to stop the car or let a rider get out  

The big legal question is not only what the driver did, but also what the company did or failed to do. Uber has a duty to reasonably screen, monitor, and remove unsafe drivers. When it fails to do that, there can be a negligent hiring, supervision, or retention claim, and an experienced Uber sexual assault lawyer can help a survivor explore that option.

Uber’s Legal Duty to Protect Riders From Driver Misconduct

When a company profits from providing transportation, it does not get to pretend it has no responsibility. Even if drivers are labeled as independent contractors, the company is still creating the system that connects riders with those drivers, collects payment, and sets the rules.

The law uses the idea of a “duty of care.” In simple terms, if you create a service that puts people in a car with strangers, you have to take reasonable steps to keep them as safe as you can. In California, that can include:

  • Background checks that look for violent or sexual misconduct  
  • Safety policies and training for drivers  
  • Systems to receive, track, and respond to complaints  
  • Technology choices in the app that affect rider safety  

California law allows claims against companies that are negligent in hiring, supervising, or keeping workers or contractors. If a company ignores warning signs, cuts corners on screening, or fails to act on past complaints, and someone is sexually assaulted as a result, that failure can be the basis of a civil claim.

In Los Angeles, that duty connects directly to how Uber designs and runs its platform. That includes how it screens drivers before they are allowed to pick up riders, how it monitors trips and complaints, and how quickly it removes drivers when serious safety issues come up.

How Negligent Hiring and Retention Claims Work Against Uber

Negligent hiring is about the company’s decision to let someone drive in the first place. Negligent retention is about what happens after warnings appear. Both can be part of an Uber sexual assault case.

Negligent hiring questions might include:

  • Did the driver have a history of violence or sexual misconduct that should have kept them off the platform?  
  • Were there criminal charges or restraining orders that should have raised red flags?  
  • Did Uber follow its own written standards during the background check, or did it cut corners?  

Negligent retention looks at what happens after the driver is active on the app:

  • Were there prior rider complaints about sexual comments, boundary crossing, or unsafe behavior?  
  • Did the driver get repeated low safety ratings for alarming conduct?  
  • Did Uber fail to suspend or deactivate the driver despite warning signs?  

When we evaluate an assault case, we look at what Uber knew or reasonably should have known. We study what safety systems were supposed to catch a dangerous driver, and which of those failed in practice. Then we connect those failures to the assault itself, to see if there is a solid basis for a negligent hiring or retention claim under California law.

Evidence That Strengthens an Uber Sexual Assault Case

After an assault, even simple tasks can feel heavy. Still, certain steps can make a legal claim stronger. A lawyer can guide you, but it helps to know what evidence often matters.

Helpful items to preserve include:

  • Trip receipts or confirmation emails  
  • Screenshots of the ride information, driver profile, and route  
  • In-app messages between you and the driver, if any  
  • Photos, dashcam video, or security camera footage from nearby places  
  • Medical records documenting injuries  
  • Texts or messages you sent to friends or family describing what happened  

There is also evidence that survivors usually cannot access on their own. Through legal tools like subpoenas and discovery, a lawyer may seek:

  • Prior safety complaints about the driver  
  • Internal notes or flags on the driver’s account  
  • Records of how Uber responded to earlier reports  
  • Data showing how long it took to remove the driver, if at all  

Timing can matter. Reporting to law enforcement and to Uber as soon as reasonably possible can help create a record. Keeping the phone you used during the ride, and not wiping apps or messages, can preserve important digital evidence. Writing down or recording your memories, physical symptoms, and emotional reactions can also be useful later, even if it feels hard to revisit.

Los Angeles Rideshare Safety Concerns During Summer

Summer in Los Angeles often means more rideshare trips. People stay out later, go to concerts, attend festivals, and meet friends across the city. That extra activity can create more chances for predatory drivers to take advantage of riders who are tired, distracted, or relying on the app to keep them safe.

Alcohol or fatigue can:

  • Slow reactions and make it harder to spot warning signs  
  • Affect memory of details like the exact route or words used  
  • Make it less likely that a rider will feel comfortable confronting a driver  

This is exactly why Uber’s duties to screen, monitor, and remove unsafe drivers are so important. The company knows people often use rideshare after drinking or when they are exhausted. It cannot treat those realities as surprises.

There are also some common-sense steps riders can take, without any blame if something still goes wrong:

  • Check that the license plate, car make, and driver photo all match the app  
  • Ask the driver “Who are you picking up?” before getting in, instead of saying your name first  
  • Share trip details with a trusted friend or use in-app sharing tools  
  • If the driver’s behavior feels sexual, aggressive, or controlling, ask to end the ride early in a public, well-lit area  

If a driver ignores your request to stop or locks the doors, your safety comes first. Try to call for help if you can, and report what happened as soon as you safely can afterwards.

How Dordulian Law Group Helps Survivors Move Forward

At Dordulian Law Group in Glendale, we focus on helping survivors of sexual assault and sexual abuse, including those harmed in Uber and other rideshare vehicles throughout Greater Los Angeles. Our work centers on holding both individual offenders and responsible companies accountable under California law, when their failures help create the conditions for an assault.

When someone comes to us after an Uber assault, the process often includes:

  • A private, confidential conversation at a pace that feels safe  
  • Trauma-informed communication, with respect for the survivor’s control and choices  
  • A careful review of trip records, reports, and any available evidence  
  • Investigation into what Uber knew about the driver and how it handled prior warnings  
  • Legal analysis of negligent hiring, supervision, and retention claims against the company  

We understand that reaching out to a lawyer can feel intimidating, especially after such a personal violation. Survivors deserve clear information about their rights, thoughtful guidance, and a team that takes their story seriously. An experienced Uber sexual assault lawyer can help you understand whether you may have strong legal options against both the driver and Uber itself, and support you in deciding what accountability and justice look like for you.

Take The First Step Toward Justice And Healing

If you or a loved one experienced sexual assault during an Uber ride, our team at Dordulian Law Group is ready to listen, protect your rights, and fight for the compensation you deserve. An experienced Uber sexual assault lawyer from our firm can guide you through every step and handle the legal burdens so you can focus on healing. Reach out today through our contact page to schedule a confidential, no-obligation consultation and learn about your options.

Author

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Sam Dordulian, founder

Sam Dordulian is an award-winning sexual abuse lawyer with over 25 years’ experience helping survivors secure justice. As a former sex crimes prosecutor and Deputy District Attorney for L.A. County, he secured life sentences against countless sexual predators. Mr. Dordulian currently serves on the National Leadership Council for RAINN.

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A former Deputy District Attorney, Sam Dordulian is a highly-experienced lawyer in Los Angeles, CA, who has assisted in the prosecution of countless criminals. He is now using his experience and passion to advocate for sexual abuse victims and those involved in personal injury disputes.